YAFFS Support

From community resources to expert consulting—choose the level of support that fits your needs

Support Options

Community Support

Free

What's Included:

  • Mailing list access
  • Searchable archive
  • Community knowledge base
  • GitHub issues and discussions
  • Documentation

Best For:

  • GPL users
  • General questions
  • Learning and evaluation
  • Non-critical timelines
Learn More

Commercial Support

For License Holders

What's Included:

  • Direct email/phone access
  • Priority response
  • Expert troubleshooting
  • Integration guidance
  • Bug fixes and patches
  • Version updates

Best For:

  • Commercial license holders
  • Production deployments
  • When downtime costs money
  • Critical applications
Learn More

Expert Consulting

Custom Engagements

What's Included:

  • Dedicated engineering time
  • Architecture review
  • Custom integration
  • Performance optimization
  • On-site visits available
  • Long-term contracts

Best For:

  • Complex integrations
  • Mission-critical systems
  • Custom requirements
  • Accelerating development
Learn More

Community Support

YAFFS Mailing List

The YAFFS mailing list is the primary community support channel. Many experienced YAFFS users participate, and sometimes the Aleph One team chimes in.

Tip: Always search the archive first! Many common questions have already been answered in detail.

GitHub Repository

Report bugs, track issues, and contribute to YAFFS development:

  • Repository: github.com/aleph1/yaffs2
  • Issues: Bug reports and feature requests
  • Discussions: General questions and community help

Documentation

Comprehensive technical documentation, integration guides, and FAQs:

When to Use Community Support

  • ✅ Learning about YAFFS
  • ✅ Evaluating YAFFS for your project
  • ✅ General "how do I..." questions
  • ✅ Non-urgent issues
  • ⚠️ Not suitable for: Time-critical production problems, commercial projects requiring guaranteed response times

Commercial Support

Direct access to YAFFS experts

What You Get

  • Direct Communication: Email and phone access to Aleph One engineers
  • Priority Response: Guaranteed response times for critical issues
  • Expert Troubleshooting: Help from people who created YAFFS
  • Bug Fixes: Priority fixes for issues affecting your deployment
  • Updates & Patches: Access to latest improvements and security fixes
  • Integration Help: Guidance on configuration and optimization

Response Times

Commercial support includes guaranteed response times:

  • Critical Issues: 4 business hours
  • High Priority: 1 business day
  • Normal Priority: 2 business days

Specific SLAs can be negotiated for mission-critical applications.

Included with Commercial License

Commercial support is included with YAFFS commercial licenses. The first year of support is typically included in the license fee, with optional renewal.

Learn more about commercial licensing →

How to Get Commercial Support

Existing License Holders: Use the support contact information provided with your license.

New Customers: Contact us to discuss commercial licensing and support options.

Expert Consulting Services

For complex projects and custom requirements

Beyond standard support, we offer comprehensive consulting services:

Architecture Review

  • Flash hardware selection guidance
  • File system selection and justification
  • System architecture optimization
  • Risk assessment and mitigation

Integration & Porting

  • YAFFS integration with your RTOS or bare metal
  • Custom driver development
  • Performance tuning
  • Migration from other filesystems

Troubleshooting

  • Data corruption investigation
  • Power-fail behavior analysis
  • Performance optimization
  • Production issue resolution

Long-Term Partnerships

  • Ongoing engineering support
  • System health reviews
  • Future-proofing guidance
  • Custom feature development

Learn More About Consulting

Which Support Option is Right for You?

Your Situation Recommended Support
Learning about YAFFS Community Support
Open source project Community Support
Evaluating YAFFS Community Support + Documentation
Commercial product in development Commercial License + Support
Production deployment Commercial Support (minimum)
Mission-critical application Commercial Support + Consulting
Complex integration needs Consulting Services
Aerospace/Medical/Infrastructure Consulting Services (highly recommended)

Need Help Choosing?

We're happy to discuss your project and recommend the right support level

Contact Us Email Directly

Phone: +44 (0)1223 811679
Email: info@aleph1.co.uk